What's new
Major features as they ship, in a few lines: what they do, where to find them, and where the full guide is.
November 2026
Customer chat
Messages with an account number become a «Transfer» card
A message with a bank name and account number now shows a Transfer card right under it — in Messages, Connect and Customer chat. Tap to copy the account number, scan the VietQR code, or on a phone pick your banking app to open it directly; VietinBank, BIDV, ACB, OCB and MB Bank even fill in the account and amount for you.
Apps
Public boards: customers post requests, vote and follow your roadmap
Turn on Board settings › Public so your customers can post requests, vote and follow your roadmap at app.vne.email/b/<link> without an account — they just confirm their email with a code, or sign in straight from your product with a signed token (SSO). Similar posts are suggested as they type, posts can be Merged, and an update can Link requests to mark them Done and email the customers following them.
Apps
«Boards»: a forum for requests and ideas in your organization
Open More › Boards to create a Requests & feedback, Product updates or Discussion board. Everyone posts, votes, follows and comments; Handlers change status, assign work and leave Internal notes; Managers remove posts with a reason sent to the author. Switch between List, Kanban (drag cards to change status) and Table; name and color statuses, types and areas right on the board.
Apps
Faster «Ask or search»: what's waiting, recent items, message or email straight from search
Open Ask or search to see Needs you and Recent. Type a colleague's or customer's name: People comes first, with Message or Email right on the row. Tap a chip — People · Mail · Messages · Files · Business · Calendar — (or press Tab) to see one kind of result.
Apps
Help for whoever is on Zalo duty: AI reply suggestions, summary, satisfaction survey, quotes
The Suggest a reply (AI) button drafts a reply from the channel's knowledge for you to edit and send. The Customer info column adds Summarize conversation (needs, promises, next step), Shared by the customer collecting phone numbers typed in the chat — save to the profile in one tap, a 1–5 star Send satisfaction survey (low ratings alert you right away) and Send a quote, which inserts a view & confirm link into the reply box.
Apps
VNe Whiteboard: sketch and diagram together
Drive → New → VNe Whiteboard. Draw shapes, arrows, text and freehand; paste or drop images (stored in Drive). Share with Can edit so several people draw at once and see each other's cursor and name. Export to PNG, SVG or PDF; Send to messages or by email. Text defaults to Nunito, which covers Vietnamese.
Apps
Customer chat: «/» saved replies, internal notes, reminders, hours, auto-assign, report
Type / in the reply box to insert a saved reply. The Internal note button lets you talk with teammates inside the conversation (type @ to mention) — the customer can't see it and the AI doesn't read it. Remind me to follow up with a customer, optionally only if they haven't replied. Channel Managers set Hours & assignment: business hours, an after-hours message, the AI covering at night, and new conversations handed to teammates in turn. Report: first response, share answered within 5 minutes, handled by AI alone, by teammate and by channel.
Other small improvements this month (14)
Check-in reminder sent once, no duplicate Lark card
Personal Zalo: real @mentions in groups, click a name to message privately, stickers as pictures
No more blank screen when the app opens
Zalo customer chat: send a bank account and create reminders from VNe
«Ask or search» gets a quick-look pane on desktop
Mail: filter by date, one click to open or fold a message in a conversation
Attendance: choose who gets notified
«Ask or search»: type @ # > / to filter, continue from Mail and Messages
Customer chat: find customers by their Zalo nickname, see every photo and file exchanged
Whiteboard: fully translated UI, 3 templates, the Assistant can read boards
Presentations open cleaner, with a «Present» button
Customer chat: real Zalo profile photos, AI tag suggestions, deals right next to the chat
Customer chat: a «Customer info» column and colour labels you can read at a glance
October 2026
Mail
«Mail merge»: send each person their own email from Excel, with their own statement
Pick an Excel list of recipients, write ONE template with merge fields like {{Name}}, {{Amount}} — VNe fills in each person's values and attaches their own statement or payslip by the name in the file column. Preview each recipient, Send me a test, then sending runs on the server (keeps going if you close the page) with progress, pause and resend-failed. Open it from More › Mail merge.
AI Assistant
Outside AI assistants (Claude, Cursor…) get full mail access
Two new permissions when you connect an AI assistant over MCP: Organise mail — mark read/unread, star, mark handled, create labels, file mail into labels, archive, move to Trash (recoverable); Send mail — send new mail and replies for you, under the same anti-spam limits as pressing Send yourself. Pick Full mail access on Claude.ai's Allow screen or when creating a token. Accounts without Sales access now start from Read mail instead of the customer preset — before, the connector showed only Whoami.
Admin
Webhooks: push events to your company's own systems
Admins open Webhooks → Add webhook, paste the https address of a ticketing app, ERP, n8n or Zapier and choose events: new/won deals, quotes, contracts, paid invoices, form submissions (with answers), customer messages on org chat channels… Every delivery is signed with X-VNe-Signature so the receiver can verify it; there's Send test, a Delivery log and Redeliver. Mail, Drive, approvals and HR profiles are never sent out.
AI Assistant
The VNe Assistant now quotes plans right in the chat
Ask the VNe Assistant (chat button at the bottom right of vne.email) which plan for a 12-person company, and how much? — it prices with the same price list and VAT as our invoices and shows a quote card with next steps: Sign up, Book a demo (when available), Have VNe call me. Signed-in customers see Upgrade plan. The pricing page offers a ready-made Quote for my company prompt.
HR
Attendance with registered devices and a rotating QR code at the office
Account management → Attendance → Devices & QR: register employees' phones and open the rotating QR screen (/kiosk) at the office; attendance policies can require a QR scan. Also new: Learn the office network daily.
AI Assistant
Connect Claude.ai / Claude Desktop to VNe by signing in, no token needed
On the AI assistant (MCP) page copy the connector address, paste it into Claude.ai or Claude Desktop, sign in to VNe and click Allow. Connected apps lists them and lets you Disconnect any time.
AI Assistant
The AI Assistant is open on every plan, including Free
Every organisation, Free plan included, can use the in-app AI Assistant (summaries, drafts, tasks, attendance, leave requests…) with no default quota.
Customer chat
«AI agents & customer chat» guide, plus photos/files over Telegram and Lark
A full guide now covers AI agents and company customer chat (Zalo, Zalo OA, Facebook Page, Telegram, Lark). Telegram bots, Lark and personal Telegram accounts now send and receive photos and files; on a personal Telegram account, once you have read a message the AI stays quiet.
Other small improvements this month (18)
Outside AI assistants can use all your mailboxes, not just your own
Attendance reminders with a «Check in» button on the notification and in Lark
Claude Code: connect VNe in one command, how-to included
Guides now cover every screen: Sales, Attendance, Work, Connect
A «What's new» page, and the Assistant knows every new feature
Customer chat warns you as soon as a Zalo account disconnects
Zalo group notifications are grouped per group, with the group name as title
Ctrl/⌘ + click opens links inside the email composer
Long threads collapse into «N older messages» and scroll to the open one
Recruiting: stage-based «Compose email» and «Email templates»
Customer chat: label conversations and filter by label
Per-customer «Notes for AI»
Annual leave accrues monthly
Send from your other mailboxes straight from the «From» field
The Domains screen detects where your DNS is managed
Personal Zalo accounts: recent messages sync when connected