Point your domain's DNS

Add 6 DNS records where you bought your domain so it can receive and send mail through VNe. It takes about 10 minutes; records usually take effect within 5–30 minutes.

The records, with your domain's own values, are already in your account

The “Domains” page lists all 6 records with the exact values for your domain, with one-click copy and a check button. This guide is for when you — or the person managing DNS for you — can't sign in.

Open the Domains page

Three steps

Open the DNS manager where you bought your domain
PA Vietnam, Mat Bao, Nhan Hoa, Tenten, Cloudflare, GoDaddy… — look for “DNS” or “DNS records”.
Add each record below
The four records below are identical for every domain — click the Name/Host or Value cell to copy it. The remaining two have per-domain values you copy from the Domains page.
Back in VNe, press “Check DNS”
The system resolves each record and points out what is still missing.

Four records identical for every domain

Open the DNS page where you bought the domain (Cloudflare, GoDaddy, Namecheap, PA Việt Nam, Mắt Bão…), create each record, and fill in each box exactly as shown here.

Type	Priority	TTL	Note
MX	10	3600
TXT	—	3600
TXT	—	3600
CNAME	—	3600	Optional

Click the Name/Host or Value cell to copy it. “@” means your domain itself · keep the trailing dot in values · no TTL box? let the provider default it.

Record 1/4Receive mail at VNe (MX)
Without this record, mail people send you never reaches your mailbox.
Type
MX
Name / Host
"@" means the domain itself. If your provider doesn't accept "@", leave this box empty or type the domain.
Priority
10
Type this number into the MX record's SEPARATE "Priority" box — don't put it in the Value box.
Value
Keep the trailing dot. If your provider rejects it, drop the dot.
TTL
3600
No TTL box? Let the provider pick.
Record 2/4Let VNe send mail on your behalf (SPF)
Without it, mail you send is easily treated as forged and lands in spam.
Type
TXT
Name / Host
Value
TTL
3600
Record 3/4Block anyone impersonating your domain (DMARC)
Tells receivers what to do with mail that fakes your domain.
Type
TXT
Name / Host
Value
TTL
3600
Record 4/4Auto-setup for mail apps (CNAME autoconfig)Optional
Outlook, Apple Mail and Thunderbird find VNe's IMAP/SMTP servers on their own — whoever adds the account types an address and a password, nothing else. Skip it and mail still arrives and still goes out.
Type
CNAME
Name / Host
Value
Keep the trailing dot. If your provider rejects it, drop the dot.
TTL
3600

Once added, a record usually takes effect within 5–30 minutes, sometimes a few hours.

Two records with per-domain values

These two carry values tied to your domain, so they can't be printed here — open the Domains page to copy yours.

Proof that you own the domain (TXT)
A TXT line proving the domain is yours. Its value appears as soon as you add the domain to VNe.
Shape:
Name / Host
@
Value
mp-verify=9f27c4…
Signature for outgoing mail (DKIM)
The signature that lets receivers trust your mail. The key is generated automatically 1–2 minutes after you add the domain; the host name changes with each key generation.
Shape:
Name / Host
202608._domainkey
Value
v=DKIM1; h=sha256; k=rsa; p=MIIB…

Get your values on the Domains page

Does your organisation use Outlook?

Outlook also looks up an “autodiscover” address when adding an account. Add the record below, then follow the Outlook setup guide.

Type	Name / Host	Priority	Value	TTL	Note
CNAME		—		3600	Optional

Click the Name/Host or Value cell to copy it. “@” means your domain itself · keep the trailing dot in values · no TTL box? let the provider default it.

Record 1/1Auto-setup for Outlook (CNAME autodiscover)Optional
Outlook looks this address up too when adding an account. Only needed if your organisation uses Outlook.
Type
CNAME
Name / Host
Value
Keep the trailing dot. If your provider rejects it, drop the dot.
TTL
3600
No TTL box? Let the provider pick.

Once added, a record usually takes effect within 5–30 minutes, sometimes a few hours.

Check that everything points correctly

Once added, open the Domains page and press Check DNS — the system resolves each record and reports five checks:

Ownership: The verification record carries your domain's exact code.
MX: Mail sent to your domain is routed to VNe's servers.
SPF: VNe's servers are allowed to send on your domain's behalf.
DMARC: A policy for handling mail that impersonates your domain is in place.
DKIM: The signing key is published correctly.

Once Ownership and MX are green, your domain starts receiving mail immediately. Sending also needs SPF and DKIM green — until then outgoing mail is held.

Adjust when needed

Still sending from another service (email marketing…)

The trailing -all means “reject every other source”. If you still send from another platform, use ~all instead and add that provider's include: to the same line; when you stop using it, return to -all for the strictest policy.

Tighten DMARC once things run smoothly

p=quarantine sends impersonating mail to spam. After a few stable weeks you can raise it to p=reject to block it outright. The rua= address in the record is where receiving systems send abuse reports — VNe collects them and shows your domain's reports right on the Domains page.

If nothing shows up

Added the records but the check still says missing?
DNS takes time to propagate — usually 5–30 minutes, sometimes hours. You can look it up at dnschecker.org; once it sees the record, just wait and run the check again.
SPF reports “permerror”?
Usually the domain has several TXT lines starting with v=spf1. A domain may have only one SPF line — merge every include into a single record.
DKIM never turns green?
The DKIM key is long, and some DNS managers wrap it across lines, breaking the value. Copy the whole string again from the Domains page and paste it as one unbroken line with no spaces.

Still stuck?

Message the VNe team right in Chat — tell us your domain and where you bought it; we have specific instructions for each provider.

Chat with the VNe team