Outlook configuration

Outlook auto-detects vne.email if your domain has the autodiscover CNAME record.

Quick method: Auto-discovery

If you've added the autodiscover.<your-domain> CNAME autodiscover.vne.email record (following the DNS configuration guide), Outlook fetches the configuration automatically:

Open Outlook, go to File → Add Account
Enter your email and mailbox password
Outlook auto-detects the configuration from autodiscover and shows Account setup is complete
Click Done — your mailbox starts syncing

Manual method (if auto-discovery isn't working)

In the add-account window, choose Advanced setup → IMAP and enter:

Incoming mail server (IMAP)

Server	`mail.vne.email`
Port	`993`
Encryption	SSL/TLS
Username	your full email address (e.g. `you@yourcompany.com`)
Password	your mailbox password (NOT your portal password)

Outgoing mail server (SMTP)

Server	`mail.vne.email`
Port	`587`
Encryption	STARTTLS
Authentication	SMTP authentication required (LOGIN)
Username	same email + password as above

Tip: do NOT use port 465 with Outlook on Windows. Outlook for Windows has a long-standing bug with implicit-TLS SMTPS — always use 587 + STARTTLS.

Outlook for Mac

Outlook 16.x on macOS usually auto-detects via autodiscover. If not, use the same settings above — look for the Manual configuration tab in the add-account window.

Outlook Web (Outlook.com)

Outlook.com / Microsoft 365 doesn't support connecting external IMAP accounts for Personal users. If you're on a Microsoft 365 Business or Enterprise plan, go to Settings → Mail → Sync email → Other email accounts and add it with the IMAP/SMTP settings above.

Common issues

"Cannot connect to outgoing server"

Check port 587 + STARTTLS, NOT SSL/TLS.
Make sure My outgoing server requires authentication is checked.
Go to the portal to reset your mailbox password if you've forgotten it — Outlook caching the old password is a common source of confusion.

"Folders missing"

Outlook sometimes doesn't show subfolders. Right-click the account name → IMAP Folders → Query → tick "Show only subscribed folders", then select the folders you want to see.

"Sent items" not saved on the server

In Account settings → Change → More settings → Sent Items, select "Save sent items in the following folder on the server" and choose Sent.

Still stuck? Send us the error log at support@vne.email along with your Outlook version + OS — we'll respond within an hour.