Terms of Service

vne.email is operated by CÔNG TY TNHH THƯƠNG MẠI VÀ DỊCH VỤ TRIPLES (Tax ID 0316579552), address 201 Nguyễn Văn Lượng, Gò Vấp Ward, Ho Chi Minh City — referred to below as the “Provider.”

1. Scope of service

vne.email provides a custom-domain email mailbox system for the Customer, including sending/receiving mail via standard IMAP and SMTP protocols, a dedicated webmail client, periodic backups, and accompanying DNS configuration tools.

2. Registration & verification

When registering, the Customer commits to providing accurate information — name, contact email, tax ID (if an invoice is required), and ownership of the domain to be used. Knowingly providing false information may result in service termination without a refund.

3. Customer responsibilities

• Safeguard mailbox and portal account passwords. Any access using a valid account is deemed to be an action of the Customer.
• Do not use the service to send spam, phishing content, content that violates Vietnamese law, copyright-infringing content, or harassing content.
• Do not configure bulk sending beyond your plan's limits — the limits are shown in the portal's Overview section.
• Keep DNS records updated per the provided instructions so the service operates correctly (MX, SPF, DKIM, DMARC).

4. Provider responsibilities

• Guarantee a minimum uptime of 99.5% per quarter for inbound mail, and 99% for outbound mail. Scheduled downtime (maintenance) is announced at least 48 hours in advance by email.
• Back up mailbox data nightly, retained for at least 14 days; higher-tier plans retain backups longer. Each plan's specific retention period is shown in the portal's Billing section.
• Protect data in accordance with the principles set out in our Privacy Policy.
• Respond to support requests within 1 business hour for paid plans.

5. Billing, renewal & refunds

The service is billed on a monthly or yearly cycle, per the plan registered in the portal. After a successful payment, the system issues a PDF receipt on the Billing page; if you need an official VAT invoice, please contact us for assistance. As the renewal date approaches, we send reminders at D-30, D-14, D-7, D-3, D-1, and on the expiration date. If payment isn't received, the service moves to a 7-day grace period, then 14 days suspended, before being cancelled. Paid plans are fully refunded within 14 days of the first payment if the Customer is not satisfied; later renewals are not eligible. Refund requests and other billing issues go to support@vne.email, are handled within 3 business days, and are returned to the account that paid.

6. Service termination

The Customer may request service termination at any time — by emailing legal@vne.email or using the in-app support channel; requests are processed within 3 business days. After termination, mailbox data is retained for 30 days for recovery if needed, and is then permanently deleted. During this period, the Customer can export all data using self-service tools (Drive → Download all; mail via standard IMAP as .mbox/.eml) at no charge.

The Provider may suspend the service immediately upon detecting spam, fraud, or unlawful activity. The Customer will be notified and given 48 hours to respond.

7. Limitation of liability

The service is provided “as is.” The Provider's maximum financial liability for any incident will not exceed the total fees the Customer has paid over the preceding 12 months.

8. Changes to these terms

Any changes to these terms will be announced by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the new version.

9. Governing law

These terms are governed by the laws of Vietnam. Any disputes will be resolved at the competent court in the jurisdiction where the Provider is registered.

10. Contact

For any questions about these terms, please contact legal@vne.email.