Terms of Service

vne.email is operated by TRIPLES SERVICE AND TRADING COMPANY LIMITED (Tax ID 0316579552), address 201 Nguyễn Văn Lượng, Gò Vấp Ward, Ho Chi Minh City — referred to below as the “Provider.”

1. Scope of service

vne.email provides a custom-domain email mailbox system for the Customer, including sending/receiving mail via standard IMAP and SMTP protocols, a dedicated webmail client, periodic backups, and accompanying DNS configuration tools.

2. Registration & verification

When registering, the Customer commits to providing accurate information — name, contact email, tax ID (if an invoice is required), and ownership of the domain to be used. Knowingly providing false information may result in service termination without a refund.

3. Customer responsibilities

• Safeguard mailbox and portal account passwords. Any access using a valid account is deemed to be an action of the Customer.
• Do not use the service to send spam, phishing content, content that violates Vietnamese law, copyright-infringing content, or harassing content.
• Do not configure bulk sending beyond your plan's limits — the limits are shown in the portal's Overview section.
• Keep DNS records updated per the provided instructions so the service operates correctly (MX, SPF, DKIM, DMARC).

4. Provider responsibilities

• Guarantee a minimum uptime of 99.5% per quarter for inbound mail, and 99% for outbound mail. Scheduled downtime (maintenance) is announced at least 48 hours in advance by email.
• Back up mailbox data nightly, retained for at least 14 days; higher-tier plans retain backups longer. Each plan's specific retention period is shown in the portal's Billing section.
• Protect data in accordance with the principles set out in our Privacy Policy.
• Respond to support requests during business hours.

5. Billing & renewal

The service is billed on a monthly or yearly cycle, per the plan registered in the portal. After a successful payment, the system issues a PDF receipt on the Billing page; if you need an official VAT invoice, please contact us for assistance. As the renewal date approaches, we send reminders at D-30, D-14, D-7, D-3, D-1, and on the expiration date. If payment isn't received, the service moves to a 7-day grace period, then 14 days suspended, before being cancelled. Fees paid are non-refundable; the Customer may stop renewing at any time. Billing issues go to support@vne.email and are handled during business hours.

6. Service termination

The Customer may request service termination at any time — by emailing support@vne.email or using the in-app support channel; requests are processed within 3 business days. After termination, mailbox data is retained for 30 days for recovery if needed, and is then permanently deleted. During this period, the Customer can export all data using self-service tools (Drive → Download all; mail via standard IMAP as .mbox/.eml) at no charge.

The Provider may suspend the service immediately upon detecting spam, fraud, or unlawful activity. The Customer will be notified and given 48 hours to respond.

7. Limitation of liability

The service is provided “as is.” The Provider's maximum financial liability for any incident will not exceed the total fees the Customer has paid over the preceding 12 months.

8. Changes to these terms

Any changes to these terms will be announced by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the new version.

9. Governing law

These terms are governed by the laws of Vietnam. Any disputes will be resolved at the competent court in the jurisdiction where the Provider is registered.

Acceptable Use Policy (AUP)

When using vne.email (mail, Drive, file sharing, guest chat), the Customer must not:

• Distribute, store or link to malware, spyware, ransomware or any harmful executable.
• Run phishing, impersonate a brand or person, or collect passwords or personal data without authorization.
• Send spam or unauthorized bulk mail, or use the service to evade filters.
• Use public share links to spread unlawful content or content that harms recipients.

We scan uploads and may remove content, disable share links, and suspend or terminate violating accounts without prior notice. Report violations at Report abuse.

10. Contact

For any questions about these terms, please contact support@vne.email.